We only ship to addresses within the U.S.
Contact us either on live chat or email to support@pophumans.com. We'll recommend the next steps you have to take, usually reprinting and sending you the defect items.
We offer a 30-day return policy from the date you receive your items. Returned items must be unopened and in their original packaging. Please note that not all items are eligible for return—contact us, and we’ll assist in determining if your item qualifies. Once we receive your return, we’ll issue store credit, a voucher, or a refund based on the reason for the return, assessed on a case-by-case basis.
Yes, you’ll need to cover the shipping costs. It’s your responsibility to ensure the items reach us safely before we can assess the return.
Typically, it takes 5-10 business days for delivery under normal conditions, and up to 20 business days during festive seasons. We always strive to deliver your items within 10 business days.
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