Returns

Returns are welcome as long as the items are unopened and returned within 30 days of receipt.

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Returns FAQ

What's the return policy?
  • Items must be in unused or unopened condition.
  • Return request must be initiated within 30 days of delivery date.
How do i start a return?
  • Start by contacting us on live chat or email us at support@pophumans.com
Will i get a refund or store credit for returns?
  • We process returns on a case-by-case basis, offering either a refund, store credit or replacement.
  • Please note that shipping & handling fees are non-refundable.
Do i pay for return shipping costs?
  • Yes, you’ll need to cover the shipping costs.
  • It’s your responsibility to ensure the items reach us safely before we can assess the return.
What happen to returned items?
  • Returned items are never reshipped; they are usually discarded, used as spare samples, or repurposed as rags.
I received a damaged item, do i return it?
  • We'll send you a replacement item, please send photos of damaged items to our live chat or email.
Do you offer exchanges?
  • No, we do not offer exchanges.